What do the best sales organisations have in common? How do the best customer service teams differ from the also-rans? And what are the common challenges facing marketing teams in the UK and around the globe?

To find some definitive answers, we spoke to thousands of business leaders to find out how the top performers do it. We asked them about what’s been working for them in the past twelve months, and their plans for the future. We covered collaboration, growth, customer-centricity, and technologies like analytics, social listening and mobile sales.

Here’s the snapshot of what we found out. You'll find links to download the full research reports at the end. Enjoy!

So how do you compare? Do you fall in line with the top performers or do you need to develop some new habits for the year ahead? 

To find out more and to learn what makes a top performer download the research reports: