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From Insights to Action: Driving Sales & Service Performance With Analytics

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What happens when analytics meet users where work actually happens?

Salesforce is bringing agentic analytics directly into CRM and Service workflows—transforming data from something users search for into something that drives immediate action.

Join this live webinar to learn how sales reps can use AI-powered insights to prioritise opportunities, plan their day, identify whitespace, and anticipate next best actions. See how sales leaders can improve accountability and performance with real-time visibility into pipeline trends, rep execution, and business KPIs.

For service organisations, discover how embedded insights help agents identify recurring issues, understand CSAT drivers, and improve service outcomes faster.

We’ll also cover how service leaders can track operational performance, customer contact trends, and team metrics using trusted, ready-to-use business semantics.

Featured Speakers

Mike Kolman
Salesforce

Mike Kolman

Senior Product Marketing Manager
Salesforce
Mikaela Ekholm
Salesforce

Mikaela Ekholm

Lead, Solution Engineer
Salesforce

Products Featured

Tableau