Customer reviewing the customer support console within Service Cloud

What Is Customer Support?

When you show up for your customers, they’ll keep coming back for more. Try these proven strategies to help you to deliver next-level customer support online, over the phone or in the field.

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Dig into our latest customer service research.

High-performing service organisations are using data and AI to generate revenue while cutting costs — without sacrificing the customer experience. Find out how in the 6th edition of the State of Service report.

Astro hugging a Service heart.

Leading service teams grow with Salesforce

Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.

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Create powerful AI agents

Engage your customers autonomously across channels 24/7 in natural language with Agentforce. Resolve cases swiftly and accurately with every answer grounded in trusted data.