Kindred Home Care is a 30-year-old business based in St. Stephen, New Brunswick known for their friendly, local approach to home care. That focus has made their business a huge success story and helped them grow to become the largest independently owned home care business in the province.
In 2013, Paul English transitioned the business to his son Billy English who grew up using technology as part of his everyday life and saw an opportunity to grow the business by embracing mobile innovation in an industry that is traditionally slow to adopt new technologies.
“We wanted to take Kindred Home Care to the next level by connecting our teams in ways that hadn’t been possible before,” said Billy English, CEO. “We were growing quickly and knew right away we needed to break the mold of traditional home care to get where we wanted to be faster. Mobile technology was key to making this happen.”
Prior to implementing Salesforce1, home care employee schedules and customer information was being recorded using spreadsheets stored in offices scattered throughout the province. This meant customer data was hard to access and share which delayed billing and customer service.
Salesforce1 put all 400 Kindred Home Care employees on the same page by giving them a mobile platform to communicate and update files in real-time dropping email usage by 30 per cent and increasing employee productivity. Within the first six months of using Chatter, employee response times to customer inquiries across the province improved by 300 per cent and Kindred Home Care saw an increase in its revenue by 36 per cent.
By embracing technology in ways that had never been done before in their industry, Kindred Home Care is able to maintain exceptional patient care and pursue new possibilities for national growth.