Salesforce Community Cloud offers quick, easy access to online, self-service, customer support and advice. With Community Cloud your customers can access a range of experts and information in one place. No longer do customers have to wait on hold for customer services – they can now help themselves to expert advice with your self-service help desk. Customers, partners and employees can all access and contribute to the online knowledge base, with Community Cloud automatically identifying relevant experts, information sources and groups based on each request.
With autogenerated topic pages bringing together information and subject matter experts in one place, plus quick and secure access for partners, suppliers and employees alike, Community Cloud helps your customer service team to reach and exceed KPIs. And your customers get better service too: by encouraging your customers to find simple solutions themselves, you’re able to focus the customer service team on delivering a better response to the complex and impactful issues that really need their detailed understanding.
Having a CRM system with Community Cloud in place can help you improve your customer service metrics. Learn more about what Community Cloud can do:
Online customer service portals are essential to a modern customer service organisation. A self-service help desk offers quick and easy access to support whenever and wherever your customer needs it, with realtime updates and expert advice available if needed. A customer service portal, such as Community Cloud, makes support available through any channel, from mobile phones and tablets to any internetconnected device. Your customers can choose to follow topics and get updates from any relevant conversation, making use of the expertise of the whole community.
When the online customer service portal is combined with Salesforce Service Cloud, customers can access 24 hour live video support and fast, personalised responses through their social media feeds. The SOS button gives your customers instant access to an expert, while with Chatter agents can quickly escalate a case for a speedy resolution. Not only that, but Service Cloud’s predictive support can even anticipate a customer’s problem before they report it.
Combining the power of Salesforce Community Cloud and Service Cloud gives you a whole new way to engage your customers, partners and employees.
Discover the power of Service Cloud for yourself with a 30 day free trial:
Connect directly with resellers, distributors, and partners to increase sales. Enable partners to find the information and experts they need, register new leads, update records, and manage funds.
Help customers help each other and themselves with rich, self-service communities. Enable your service agents to concentrate on the most complex and impactful issues.
Build deeper customer relationships with direct customer interaction. Enable customers to give direct feedback and share their enthusiasm for your brand and product.
Harness the power of social and mobile to create branded Employee Communities that enable employees to find the information, experts, and apps they need to be most engaged and productive.
Collaborate with agencies, suppliers, vendors or any other member of your business ecosystem. Connect patients, students, alumni, retail locations, job applicants or anyone else critical to your business success.