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The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.

Salesforce's latest articles

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Service Pros Reveal a Changed Industry and 4 Major Priorities

The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.

Salesforce

Blog

Q&A: Jo Horgan, MECCA, on women in leadership

In 2020, Chief Executive Women’s ASX200 Senior Executive Census 2020 found that just one out of the year’s 25 CEO appointments in ASX200 companies was a woman – in previous years this had…

Salesforce

Blog

Infographic: How sales reps are staying at the top of their game

When COVID-19 hit, the sales landscape changed overnight. While some of these changes felt like they might be temporary, as restrictions ease in some places and tighten in others, it’s becoming clear that selling is likely changed forever.

Salesforce

Blog

Q&A: How CIOs Can Build a Data-Centric Culture With Andrew Beers, CTO, Tableau

The acceleration in digital transformation across industries in 2020 has been nothing short of astounding, with projects that were expected to roll out over a few years happening much more quickly. Such speedy…

Salesforce

Blog

Infographic: What customer connection means now

The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.

Salesforce