Salesforce

Now that your team has delivered a six-month project in days – built a customer community, stood up a virtual service centre, launched an ecommerce site – work out what enabled this incredible feat. And bottle it. 

Physical store closures and a population staying at home threw incredible momentum behind retail’s digital evolution.

When your sales team is on the phone making a series of cold calls, or sitting in front of a screen creating a pitch deck or sending a follow-up email after a customer meeting, it’s easy to conclude they’re being productive.

The APAC Employee Engagement Report, released today, provides critical insights to help IT and people leaders as their businesses normalise operations and accelerate out of the current crisis. Jo Gaines on the relationship between technology and employee advocacy.  

In a crisis, there are three major tracks businesses progress through, and the CIO plays a central role in each. Once these tracks are understood, and once the organisation recognises which parts of their business is within each track, it becomes significantly easier to identify systems and technologies to help empower recovery plans and accelerate growth.