Infographic: How to meet your customers’ expectations
Customers across every generation are more demanding, more discerning and more connected than ever.
Video: 3 Channels Customers Expect Service On
We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.
How Equality Drives Innovation
Inequality could be putting your business at a disadvantage at a time when winning the innovation game is more important than ever.
6 top lessons from Connections to You Sydney
Connections to You Sydney showcased incredible service and marketing Trailblazers.
SMB Insights: Customer Experience
SMBs are major drivers of economic growth, representing more than 90% of the business population, 60%-70% of employment, and 55% of GDP in developed economies. So while the businesses may be small, their…
4 essential steps for onboarding a new customer service representative
Training and development is an ongoing process for any employee but here are four actions a customer service manager should take to give new reps the best possible start.
How Making Every Interaction Count Increased Revenue By 25% For Criterion Conferences
Criterion Conferences has reduced its cost per lead by 86% and increased revenue by a quarter after aligning sales and marketing, and gaining deep insight into revenue sources. Criterion MD Andrew Savage explains how.
Debunking AI Myths
Artificial Intelligence has the power to transform customer engagement, while creating higher-value jobs and driving business innovation.
Digital transformation fatigue is taking our eyes off the customer
Fintech banks understand digitalisation and operate in a microservices structure.
Find out what 3 ingredients marketers can’t work without
The challenges of the Fourth Industrial Revolution are well known to marketers by now. But the solutions to those challenges are still in the works.