State Of The Connected Customer: Engagement Trends You Need To Know
Customer expectations have never been higher. To rise to the challenge of meeting them, companies must have a comprehensive customer engagement strategy.
Service for connected customers: New channel and bot capabilities
Introducing innovations that will deliver the seamless customer experience (CX) your customers want.
5 Simple Actions That Make High-Performing Marketers Shine
e surveyed more than 4100 marketing leaders worldwide for the fifth edition State of Marketing report, and found distinct differences between the strategies and tactics of high-performers and underperformers.
State of Service: Service Trends Across APAC
With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
State Of Service: Key Highlights For APAC
With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
Customer Journey Mapping: 6 Errors To Avoid
With outstanding customer experience at the heart of any successful marketing strategy, marketers need to be wary of these common pitfalls that can undermine customer relationships before they’ve even got off the ground.…
7 ways startups are smashing customer service
Even without big budgets and dedicated customer service staff, startups can nonetheless provide the kind of customer experience (CX) that more established companies dream of.
How Customer Satisfaction Builds Better Brands
It all started with a carry-on bag. It's one of my favourites — a dark navy with black piping by a well-known luggage manufacturer. I I splurged and paid quite a bit but felt reassured as it came with warranty and assurance by the sales rep that I wouldn’t even be needing it. I felt good about my purchase and even better about the brand.
3 lessons from Trailblazers on avoiding a tech trainwreck
When delivering a technology platform implementation, there have to be some pitfalls.
Here’s What a Customer Data Platform Can Do for Marketers
In terms of what marketers want right now, we’ve heard several themes emerge over and over again in the past year, and they’re all related to customer data management.