State Of Service: 2019’s Changing Customer Service Trends
Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
Real-time engagement: Marketers’ #1 priority and challenge
The latest State of Marketing report has found the top priority and challenge for marketers today is one and the same: engaging with customers in real-time.
Everything you need to know about Salesforce World Tour Sydney 2019
Salesforce World Tour Sydney 2019 is tomorrow and we can’t wait to show you everything we’ve been working so hard on behind the scenes!
What I’m Excited For At The Salesforce World Tour
The Salesforce World Tour is only a couple of days away and the buzz is definitely building. Last year was my first time attending this event and I have to admit to being…
The Top 5 Things You Need For Long-term Success In Sales
The age of the empowered consumer is here and it’s causing major shifts in the sales landscape. While customers are becoming more connected – giving businesses almost infinite opportunities to reach them – they’re also gaining the ability to avoid salespeople or advertising material by being able to find everything they need online.
How to Create an Omnichannel Customer Service Charter
Customer service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.
9 reasons to be excited about Salesforce World Tour Sydney 2019
The countdown is on to Salesforce World Tour Sydney 2019. With the full agenda announced for the 6 March event, there’s a lot to be excited about! From inspiring speakers and live demonstrations to customers sharing their success stories, here’s nine things to look forward to:
Connected Customers Demand Connected CX
It wasn’t so long ago that customers were okay waiting 24-48 hours to hear back from a business when they initiated communication via phone or even email.
Reinventing Your Approach To CX Begins With Employee Experience
The key to improving your customer experience (CX) lies in ensuring your employees have a good experience (EX).
Opening The Doors To Success: 8 Paths To A Successful Digital Transformation
The digital age has brought about an accelerated pace of change, and it’s no secret many organisations are struggling to keep up. Technology is changing fast, market turbulence is the norm, and customer’s…