Digital Transformation Lessons: Canva, Foxtel and The Warehouse Group
In the face of a rapidly evolving business landscape, organisations are looking for a leg-up when implementing significant change. We sat down with Canva, The Warehouse Group and Foxtel to hear the lessons they learned along the way.
Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation
Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.
How the Warehouse Group Tracks CLV for an Effective Marketing Strategy
Michelle Anderson, Chief Digital Officer at The Warehouse Group, shares more about customer lifetime value and why the benefits of measuring CLV is worth the challenge.
Customer Service Essentials In Retail This Holiday Season
With holiday season approaching, we are bringing retailers 12 ways to offer excellent customer experience in your retail business — online or in person.
Nib on Increasing Value for Members With Personalisation and Real-Time Engagement
With visions and aspirations far beyond health insurance, nib is bringing a data-first approach to its marketing, sales and service teams that is revolutionising customer experience.
The New Era of Business Innovation: Service as a Connected Experience
If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.
Purpose Over Promotion – How it Impacts the Customer Experience
Global Innovation Evangelist Brian Solis is back to talk about Generation Novel, but this time about how marketers can reach and gain the trust of this unique and new category of customers that have evolved out of the pandemic.
CRM 101: A Guide for Sales Managers
If you're a sales manager or sales director this is the CRM 101 guide for you. Find out how to use a CRM to improve your sales performance.
After the Third-Party Cookie Crumbles: Future Success Starts With Customer Loyalty
Salesforce Marketing Cloud and Loyalty Management specialists Maryrose Walsh and Brendan Gomes reveal how zero-party data is now more important than ever.
Disrupting Pest Control: Using Technology to Iron out the Bugs
Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.