Each year, we speak with thousands of consumers and business buyers for our State of the Connected Customer research – and for the latest edition we spoke with more than 15,000.
Founded in New Zealand in 1934, Fisher & Paykel retails household appliances in more than 30 countries. In addition, the company has a large network of customers, including builders, designers, retail partners and,…
A talk with two Trailblazers reveals the massive changes underway in customer experience and service – and how your business can benefit.
Salesforce Live: Australia and New Zealand 2021 kicks off on 24 March and we can’t wait for you to join us. Don’t miss this live brand experience.
Data and trust are key currencies for business today. Increasingly, the most successful businesses are those that harness both together.
Community Vision is a not-for-profit providing aged care and services to people living with a disability or dementia, as well as family day care. Its core value is to support people to live their lives their way and to nurture more connected communities.
The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.
If you’re curious about what was top of mind for businesses in 2020, look no further than the topics covered in our most popular webinars from this year. Here’s a look back at some of the insights and stories shared by Trailblazers and Salesforce experts to take into the new year.
The insurance industry has been shouting about innovation and digital transformation for years but the reality is weighed down by legacy technology and often culturally entrenched resistance to change. Here’s how Salesforce’s acquisition of Vlocity is changing that.
Many retailers have already adapted to the transformed shopping experience. Here are some tips on how to sleigh the silly season.
