How Australia’s Best Place to Work Is Supporting Employees
Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to life and work during a pandemic.
5 ways to make commerce site updates faster
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
How Retailers Are Connecting With Online-Only Customers
In a crisis, the traditional ways of doing business don’t always work. And just a month into the COVID-19 pandemic, retailers are already experiencing disruptions.
Shifting to a virtual customer service contact centre is not a one-step process
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
5 ways we’re helping our employees navigate remote work
‘At work’ has, for many of us, always meant a physical space. But now companies, communities, schools and organisations of all kinds are reconciling how to adjust to working from home.
Helping Businesses Manage Through Crisis
In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between
5 steps for in-person event to be a compelling virtual experience
Pivot, pivot, pivot! We spent 10 days turning Salesforce’s largest APAC event, attracting more than 10,000 onsite attendees and taking more than six months to organise into Salesforce World Tour Sydney, a fully virtual event.
AI: The danger’s not the algorithm, it’s the human
I'm not concerned about AI superintelligence ‘going rogue’ and challenging the survival of the human race – that science fiction is unsupported by any scientific research today. But I do believe we have to think about any unintended consequences of using this technology.
Leverage Automation Technologies for 2020
Future of Work: In 2020 automation software will continue to shape customer and employee experiences, starting with service delivery.
How to Run Resilient Salesforce Services: Strength Is in the Process
What happens after a successful release into production? We identify responsibilities for rolling out your digital transformation.