State Of Service: 2019’s Changing Customer Service Trends
Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
How to Create an Omnichannel Customer Service Charter
Customer service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.
Reinventing Your Approach To CX Begins With Employee Experience
The key to improving your customer experience (CX) lies in ensuring your employees have a good experience (EX).
Opening The Doors To Success: 8 Paths To A Successful Digital Transformation
The digital age has brought about an accelerated pace of change, and it’s no secret many organisations are struggling to keep up. Technology is changing fast, market turbulence is the norm, and customer’s…
The future of banking
The future of banking is built on digital platforms, and customer trust will be gained through digital experiences.
6 Tips for Creating an Amazing Self-Service Portal
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
5 Ways Businesses Can Meet Expectations Of The Connected Customer
Our research for the State of the Connected Customer report found that today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experience. Here’s how to provide it.