Recent Stories

Your customers trust you with their data. Make sure you have an ethical personalisation strategy as data grows ever more central to customer relationships.

The most successful salespeople don’t rely on luck. Learn about the winning routines that help them consistently close deals.

It's time to give everyone in your organisation the know-how to use data to make better decisions. Your business depends on it.

Hear from leaders at Salesforce and Canva on how their companies are living values of diversity, inclusion and equality, year-round.

Imagine an assistant that handles your busywork so you can focus on what you do best: building relationships with your customers.

What will this emerging technology mean for service teams? Here are early thoughts.

Your website is one of the first places where customers form impressions about your brand. They expect personalised experiences, and they want it done well.

Looking for sales reps who’ll smash their sales KPIs? Get insights from sales leaders into five qualities that make a sales rep superstar.

Using the data that your customer service reps already have, your team can provide empathetic care for complex issues, and rely on automation to handle simple requests.

Marcus Chan, sales coach and president of Venli Consulting Group, details the most common sales objections and his unique formula for handling them.