We rigorously test, deploy, and adopt our own innovations every day as we’ve become an agentic enterprise. Here is where we’re sharing our insights, real-world results, and lessons learned along the way.
There’s not enough manpower, or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.
Salesforce’s “Customer Zero” initiative with Agentforce revealed critical lessons in agent testing, data fidelity, and human-AI partnership.
Agentforce at Salesforce: By The Numbers
1.8 million+
conversations handled by Agentforce
62%
increase in annual contract value from our marketing leads
203,000
sales hours saved annually
Watch & Learn
Playlist
An Inside Look Into Data 360
Explore Salesforce’s internal journey as Customer Zero using Data 360 to achieve a unified customer view by bringing together data from various systems.
Learn about the challenges faced, key learnings, and how Data 360 powers holistic customer profiles and AI-driven actions with Agentforce to deliver significant business outcomes, such as a 60% increase in annual contract value from marketing leads.
Click the icon in the top right corner of the video to explore the full playlist.
What can Agentforce do? Experience it yourself in this interactive demo.
Robert Xue•Software Engineering Architect, Salesforce
Data 360 + automation = ROI
In this behind-the-scenes webinar, you’ll learn how Salesforce used Data 360 to unlock the value of more than 264 million profiles and over 40 billion signals to personalize every touchpoint.
