3 Ways Salesforce Uses AI With Data and CRM
Learn how our internal teams across sales, service and marketing use AI to increase efficiency and productivity.
Service Outage? 5 Ways To Reduce Customer Stress (And Yours)
Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.
How a Strong Data Culture Can Make Your Forecasting More Accurate
Consistent sales projections start with open access to data — for everyone from rep to exec. Here’s how to do it.
A Data Breach Costs Over $4 Million — Here’s How To Protect Your Company
Security is like insurance – it can be costly if you don’t have it, especially as threats become more complex (and more expensive to recover from).
How Salesforce Resolves Over a Million Support Cases a Year
Can you efficiently scale service without sacrificing the customer experience? Absolutely, and here are three ways to do it.
How To Deliver a Successful Product Launch
Set your sights for the stars: It’s time to tell the world about your new innovation and the impact it will have. Here’s how to do that well.
How To Build Product Messaging and Positioning That Stands Out
Messaging and positioning work together and should be the North Star for any product launch. If done well, they will set you apart from the competition.
How To Plan an Event That Drives Business Value
A great event will generate a lasting impact that will build customer loyalty and help close new deals.
3 Ways To Develop a Happier Workforce (And Happier Customers)
Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.
3 Sales Enablement Tips To Ignite Your Selling Engine
Here’s what we at Salesforce use to drive measurable success for reps and grow revenue. You can customize these strategies for your team, too.