Reduce Manual Security Tasks With Agentforce in Security Center

Key Takeaways

• Manual security methods are insufficient when it comes to addressing evolving threats.
• Agentforce in Security Center automates complex security tasks, freeing employees to focus on strategic defense.
• The AI agent accelerates investigations, guides remediation, and proactively detects threats through natural language queries.

As AI transforms how we work, sell, and serve customers, it also introduces a new level of complexity for the teams tasked with keeping their organizations safe. IT and security professionals are on the high-stakes front line, defending against increasingly sophisticated threats while navigating a maze of evolving privacy regulations.

The constant pressure faced by these professionals creates a challenging reality: 80% of IT security leaders feel their security practices are unprepared for today’s threat landscape. The old playbook of manual monitoring and reactive incident response is no longer enough. 

Imagine a typical Salesforce admin or security analyst’s day: They might spend hours manually correlating data, trying to distinguish real threats from false positives, all while documenting every step for compliance purposes. By the time they identify a critical issue, the window for an effective response has already significantly decreased. Organizations must empower their teams to use AI within their core business operations and day-to-day workflow to turn the existing complexity into a proactive security strategy.

An agentic shift in security

We’re moving toward an agentic enterprise, where humans and AI agents collaborate on all aspects of the business, including security. This means moving from tools that simply alert you to partners that assist you. These AI agents can work alongside your team, understanding context, reasoning through problems, and taking action, freeing employees to focus on strategic defense and threat hunting.

Introducing new agentic capabilities in Security Center

Today we announced Agentforce in Security Center — a purpose-built AI agent designed to simplify security management for your security and IT teams. By handling complex security tasks, Agentforce enables your employees to focus on strategic priorities. 

“As CIO, safeguarding our clients’ data is my top priority. My team now has an intelligent agent to accelerate risk detection by allowing rapid, natural-language queries to quickly identify, assess, and respond to threats. This speed and precision not only improves our security posture but also instills greater confidence with our clients that their data is safe,” said Paul Mackay, Chief Information Officer at CMC Energy.

Agentforce is now available with Security Center, a tool to improve the security posture of your entire Salesforce environment. Security Center offers a unified view of metrics, user permissions, and activity, enabling organizations to identify misconfigurations, track vulnerabilities, and gain insights to reduce risks, protect data, and navigate compliance.

Customers with Security Center can now quickly and easily deploy Agentforce from a pre-built template designed to proactively catch, triage, and manage threats. Security Center now with Agentforce includes:

• Fast, in-depth security investigations: Agentforce quickly delivers insightful summaries of user activity from event logs, including instant analysis of when a user logged in, what they viewed, and if they attempted or performed any unauthorized or unusual actions. 
• Guided security remediation: In the event of an incident, Agentforce guides users, step-by-step, prioritizing the most critical actions to resolve issues quickly, close security gaps, and prevent future threats. Agentforce will also be able to take action on the customer’s behalf – including freezing a user with atypical behavior. 
• Threat detection and monitoring: Customers can simply ask Agentforce in natural language, “Are there any issues I need to be aware of?” Agentforce will also proactively flag irregularities, correlate related anomalies, and automatically triage incidents for human review.
• Extended security capabilities through partner ecosystem: Through partnerships with CrowdStrike and Okta, Salesforce will offer customers integrated security capabilities that bring external insights into Security Center and cross-platform AI integrations that extend Agentforce in Security Center via AgentExchange.

Take the first step toward proactive security

Agentforce with Security Center can be accessed as an out-of-the-box agent template. Several features are live now, while others will be available as part of the Spring ‘26 release. Learn more about Security Center here.

• Pre-Built Security Agent: Available now.
• Autonomous Threat Detection and Triaging: Available Spring ‘26
• Agentforce Accessibility in Slack: Available Spring ‘26