Senior Director, AI Product Management, Customer Success
My background
As the Senior Director, AI Product Management, Customer Success, Emily bridges the gap between emerging AI technologies and achieving tangible business outcomes for customer success. Leading a team of program managers, she collaborates closely with AI researchers, product teams, data scientists, and leadership to translate cutting-edge innovations into impactful solutions that resolve customer pain points. Emily’s expertise lies in connecting the potential of AI advancements to strategic programs that fuel growth through discovery, education, feature adoption, and retention.
There’s a moment every Salesforce user knows. You’re mid-implementation — a configuration question comes up, and suddenly you’re choosing between a support ticket, a search engine, and a teammate who may have the…
