Fatemeh Khatibloo, Author

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Fatemeh Khatibloo leads ethics by design for Salesforce's B2B CRM solutions, including Sales Cloud and Service Cloud. She works with the product, engineering, design, and distribution teams to identify ethical risks and potential negative consequences within product roadmaps, tech specs, and design. She and her partners then mitigate those risks and create business value from their approaches.

Fatemeh's latest articles

To represent Field Service workers: Illustration of man gripping a laptop in one hand and a large red heart floating above his other outstretched arm. Background includes floating tiles representing data, calendar, email, text.

Blog

Design Ways to Help Field Service Workers Love Their Jobs More

Here are 5 tips for how privacy, inclusion, safety, and autonomy can improve job satisfaction for field service workers.

Fatemeh Khatibloo

A white house with a pergola and two window installers framing a window.

Blog

Supercharge Worker Productivity with GPT for Field Service

Generative AI can help you design a pathway to optimize a range of tasks from knowledge management to scheduling.

Fatemeh Khatibloo

woman wearing headset smiling, looking at her computer screen: contact center burnout

Blog

Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.

Fatemeh Khatibloo

Fatemeh Khatibloo

Director, Office of Ethical & Humane Use

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Fatemeh's latest articles

Design Ways to Help Field Service Workers Love Their Jobs More

Supercharge Worker Productivity with GPT for Field Service

Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

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