Gaby Hosokawa, Author - Salesforce

My background

Gaby Hosokawa is the Senior Product Marketing Manager for Media & Entertainment at Salesforce. She has 15 years of experience in the world of Tech and Media & Entertainment industry, including at Ogilvy in Brasil and Dell Technologies, before joining Salesforce.

Gaby's latest articles

A male customer service representative using headset helps callers.

Blog

Enhancing Media Industry Service: The Power of Human and AI Agent Collaboration

Exceptional customer service is crucial for media and entertainment companies to maintain an edge in an increasingly competitive market. Consumer choice is virtually endless, and jumping from provider to provider is easier than…

3 authors

woman laying on couch with TV remote in her hand: subscription management

Blog

Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers?

Technology can optimize the powerful model of serving up what customers want when they want it.

Illustration showcasing a family around their streaming service device, showing audience engagement in media.

Blog

How AI Improves Audience Engagement For Streaming Services

Make the most of your streaming service with AI tools for unparalleled subscriber experiences and maximized audience engagement.

Families enjoying subscription services at home.

Blog

3 Ways AI Helps Media Companies Improve Customer Service

Subscriber management software could be the key to leveling up your customer service for media companies.

Media

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