Sometimes the Best Customer Service Innovation Means Flipping the Script
Good leaders know they don’t have all the ideas. Instead, they look at what could be possible — and sometimes thinking big pays off.
Widely recognized as the architect of Apple’s brand-building retail strategy, industry leader and expert George Blankenship formulated and executed one of the most successful retail growth strategies in history by turning the classic engagement model on its head. Most recently, he revolutionized the auto industry by redefining the car-buying experience in his executive role at Tesla Motors. Bringing 30 years of industry experience and invigorating insight, Blankenship facilitates engaging and thought-provoking discussion on how organizations can remove barriers to innovation and develop groundbreaking, consumer-centric strategies that will transform and elevate your brand into a global icon. Connect with him on LinkedIn.
Good leaders know they don’t have all the ideas. Instead, they look at what could be possible — and sometimes thinking big pays off.
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