Customer Experience
The 9 Mobile Tools for Excellent Digital Customer Experiences
From apps to mobile wallets, BOPIS to 5G, these are the mobile technologies that your brand can’t afford to leave behind.
Customer Engagement
How To Make an Emergency Customer Communications Plan
These five tips will help your business activate and connect with customers, employees, and community during a crisis.
Marketing
Giving Tuesday: The Human Side to Holiday Messaging
Celebrated on the first Tuesday after Thanksgiving, Giving Tuesday is an international day of charitable giving in reaction to the commercial nature of Black Friday and Cyber Monday.
Marketing
What Amazon's Whole Foods Purchase Teaches Marketers Everywhere
Amazon’s purchase of Whole Foods, the latest move in its retail-domination strategy, has us asking a new batch of questions. What does this new acquisition mean for the average customer? For the grocer? For the retailer? For the marketer? No matter what industry you come from, marketers everywhere
Marketing
Why B-List Holidays Deserve a Spot in Your 2016 Email Calendar
Apparently today is “Show & Tell At Work Day.” Who knew? Almost any date on the calendar is a holiday to someone. As you plan your 2016 email calendar, consider including some B-List holidays in the mix. These less important holidays (compared to Valentine’s Day, Easter, Mother’s Day, and
