Jill Wagner, Author - Salesforce

My background

Jill Wagner is an editorial lead and senior manager for Service Cloud. She's built marketing communications strategies, managed thought leadership programs, and created content for startups to major brands. Outside of work, spot Jill hanging with her dog, enjoying time in her backyard oasis with family and friends, or visiting New England beaches - even in the winter.

Jill's latest articles

A group of customer service agents working at a desk with monitors. DEI training.

Blog

4 Must-haves in Your DEI Training for Service Agents

Training service agents to interact with customers through an inclusive lens is critical. This punchlist can help.

Jill Wagner

Photo showing a field service technician on the job.

Blog

4 Award Winners at the Forefront of Field Service Innovation

The most transformative companies are constantly innovating and exploring digital field service solutions. These four winners of the 2021 Salesforce Field Service Awards are at the top of their game.

Jill Wagner

A field service worker inspects equipment: preventive maintenance

Blog

Preventive Maintenance Will Future-proof Your Field Service

Preventive maintenance helps consumers and businesses stave off equipment downtime. Here's how the right field service management solution sets you up for success.

Jill Wagner

Jill Wagner

Editorial lead and senior manager

My background

Jill's latest articles

4 Must-haves in Your DEI Training for Service Agents

4 Award Winners at the Forefront of Field Service Innovation

Preventive Maintenance Will Future-proof Your Field Service

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