Jim leads the Salesforce Customer Success organization that is dedicated to accelerating impactful business value and outcomes for all Salesforce customers with adoption, architecture, training, and support. Under his leadership, the team launched the first-ever Customer Success Score, a data-driven tool providing critical insights into customer health, adoption, and performance. Jim’s organization delivers an integrated service experience across support, success, and education, with a focus on leading the industry in agentic service with Agentforce and helping every Salesforce customer become an agentic enterprise.
Salesforce customer support spans the globe in 12 countries, supporting customers in 11 languages. In response to the coronavirus pandemic, here's how we moved service teams to work from home.
