Jim Roth

Jim leads the Salesforce Customer Success organization that is dedicated to accelerating impactful business value and outcomes for all Salesforce customers with adoption, architecture, training, and support. Under his leadership, the team launched the first-ever Customer Success Score, a data-driven tool providing critical insights into customer health, adoption, and performance. Jim’s organization delivers an integrated service experience across support, success, and education, with a focus on leading the industry in agentic service with Agentforce and helping every Salesforce customer become an agentic enterprise.