Karen Mangia

My Background

Vice President, Customer and Market Insights at Salesforce

The Top 5 Factors Driving Customer Success Growth

Karen Mangia

January 10, 2020

Here are the five business drivers that will continue to accelerate your customer success investment.

Differentiate customer success from customer support

Karen Mangia

January 6, 2020

Here are the attributes that differentiate traditional customer support from customer success.

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