Karen Mangia

Vice President, Customer and Market Insights at Salesforce

Sales

The Top 5 Factors Driving Customer Success Growth

Karen Mangia

January 10, 2020

Here are the five business drivers that will continue to accelerate your customer success investment.

Customer Experience

How to Differentiate Customer Success From Customer Support

Karen Mangia

January 6, 2020

Here are the attributes that differentiate traditional customer support from customer success.

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Karen Mangia

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