As principal architect of ethical AI practice at Salesforce, Kathy develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. She collaborates and partners with external AI and ethics experts to continuously evolve Salesforce policies, practices, and products. Prior to Salesforce, she worked at Google, eBay, and Oracle in User Experience Research. She received her MS in Engineering Psychology and BS in Applied Psychology from the Georgia Institute of Technology. The second edition of her book, "Understanding your users," was published in May 2015. You can read about her current research at einstein.ai/ethics.
We brought together 24 practitioners from 17 organizations to talk about a success in their practice they believed others could emulate or a challenge they were facing & wanted to brainstorm with others. We summarize the insights from 2 breakout discussions: Governance/Accountability & Incentives.
February 2020 Summary from FAccT 2020 CRAFT Session AI Ethics practitioners in industry look to researchers for insights on how to best identify and mitigate harmful bias in their organization’s AI solutions and…
Being open and clear about how you developed AI models and giving customers control over their data are two ways to embed ethics in your marketing automation.
Getting AI right is difficult, but more important than ever. Here's how companies can commit to creating and implementing AI responsibly and ethically.
Learn about the ethical implications of voice for business and how to make them an operational and strategic priority now—before you’re too far down the path.
