Katie Muse

Product Marketing Manager

My Background

Katie joined Salesforce in 2022 to work on the Service Cloud marketing team after working in advertising and completing an MBA. A data and technology nerd at heart, she’s passionate about helping Salesforce’s customers measure success. When Katie isn’t neck deep in dashboards, she’s spending time with Dandelion and Dutch, her two cats.

Customer satisfaction score (CSAT) is like a report card for your business.

Katie Muse

November 8, 2023

Customers are the driving force behind any business, so keeping them satisfied is job number one. Here’s how to make sure you’re meeting their expectations.

Enter a valid e-mail address

Select your Country

Select a state/province

Yes, I would like to receive the Salesforce 360 Highlights newsletter as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at any time.

I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More

I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.

Please read and agree to the Master Subscription Agreement

By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.