Kelly Horn

Senior Director of Solution & Strategy, Banking

My Background

As Senior Director of Solution & Strategy for Banking at Salesforce, Kelly Horn is a recognized leader in financial services innovation. Named among American Banker's Most Powerful Women in Banking 2025, she leverages extensive business and IT expertise to drive transformative change. Kelly plays a critical role in enterprise planning, helping banks bridge expectation gaps and adopt Agentforce AI. Her strategic and creative vision empowers institutions to deliver exceptional customer success.

3 authors

April 27, 2026

Why Does the 41 Billion Dollar Chargeback Crisis Require a Purpose Built Platform? If you lead service operations or a contact center at a financial institution, you know the industry is at a…

Photo of a female bank employee in a bank branch, sitting at a table and holding a tablet while helping a professional looking couple with customer service in banking

August 29, 2023

With AI, you can better meet your customers' needs and give them the personalized service they expect from their bank.

Bank employee going over options on a tablet with a smiling woman in a green shirt / customer expectations from banks

January 19, 2023

As customers now expect more personalized experiences, banks should be agile enough to sense and respond to those changes quickly.

Enter a valid e-mail address

Select your Country

Select a state/province

Select a state/province

Select a state/province

Yes, I would like to receive the Salesforce 360 Highlights newsletter as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at any time.

I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More

I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.

Please read and agree to the Master Subscription Agreement

By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.

New to Salesforce?

About Salesforce

Popular Links