As Senior Director of Solution & Strategy for Banking at Salesforce, Kelly Horn is a recognized leader in financial services innovation. Named among American Banker's Most Powerful Women in Banking 2025, she leverages extensive business and IT expertise to drive transformative change. Kelly plays a critical role in enterprise planning, helping banks bridge expectation gaps and adopt Agentforce AI. Her strategic and creative vision empowers institutions to deliver exceptional customer success.
You cannot proactively serve a customer you cannot fully see. It is that simple. Yet every day, your service teams are asked to do exactly that. Your customer service representatives log in, pick…
Why Does the 41 Billion Dollar Chargeback Crisis Require a Purpose Built Platform? If you lead service operations or a contact center at a financial institution, you know the industry is at a…
