Kelly Horn

Senior Director of Solution & Strategy, Banking

Kelly’s extensive business and IT experience in the financial services industry fuels her passion to drive change and innovation for the customer and employee. While her ability to think both strategically and creatively allows her to play a critical role in enterprise-wide planning and roadmap discussions.

Pink-haired woman with headset on looking at computer screen: customer service in banking, customer experience

Financial Services

Have You Heard? Your Banking Customers Want Better Service

Kelly Horn

April 21, 2022

Today, customer service in banking is about practices that put individual needs first.

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