Meagan Meyers, Author - Salesforce

My background

Meagan Meyers is a Senior Product Marketing Manager for Service Cloud Einstein at Salesforce. She is focused on helping organizations develop strategies to successfully adopt AI for customer service. Meagan has over 15 years of product marketing and go to market strategy experience.

Meagan's latest articles

An illustrated male customer service agent in a maroon shirt uses a digital knowledge management system to provide great customer service.

Blog

What is Knowledge Management? The Complete Guide

Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.

An illustration of a woman and chatbot robot using AI in customer service

Blog

Everything You Need to Know About AI in Customer Service

How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.

An illustration of three people reading knowledge base articles from their devices

Blog

How You Can Write a Good Knowledge Base Article

An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.

Enter a valid e-mail address

Select your Country

Select a state/province

Select a state/province

Select a state/province

Yes, I would like to receive the Salesforce 360 Highlights newsletter as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at any time.

I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More

I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.

Please read and agree to the Master Subscription Agreement

By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.

New to Salesforce?

About Salesforce

Popular Links