Michael Caracciolo

Senior Manager of Product Marketing, Public Sector Solutions

Michael is a Product Marketer at Salesforce. He builds messaging, positioning, and content to drive awareness of Salesforce's pre-built apps and purpose-built tools for government agencies. Prior to joining Salesforce, Michael earned his MBA at USC Marshall School of Business with a focus on marketing strategy.

Illustration of a person accessing government technology through their laptop, easily completing a form

Public Sector

3 Ways Better Technology Can Transform Government

Michael Caracciolo

April 6, 2023

People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?

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