Ozan Varol is a rocket scientist turned award-winning professor and bestselling author of "Think Like a Rocket Scientist: Simple Strategies You Can Use to Make Giant Leaps in Work and Life." He is one of the world’s foremost experts in creativity, innovation, and critical thinking. Connect with him at ozanvarol.com.
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.
