With 25 years of global retail experience as a practitioner (Lids, Marshalls, Hit or Miss), an industry analyst (AMR Research), a strategy consultant (IBM), and a software leader (Salesforce), he is no stranger to the industry and the challenges retailers face. Rob is also a frequent industry speaker and a member of NRF’s Digital Council.
Fulfillment involves so much more than getting products to consumers. FedEx Dataworks CEO Sriram Krishnasamy explains how insights from the process improve operations for retailers.
Digital customer experience (CX) technology helps PetSmart put pet parents at the center of every brand transaction. Here’s what your business can learn from its data-driven methods.
A Harvard Business Review Analytic Services report finds that getting the customer experience right is more important in Retail than in all other industries combined.
