Ryan Nichols

Ryan is the SVP and General Manager of Contact Center for Salesforce Service Cloud, leading product management for voice, digital engagement, omnichannel, service intelligence, and bots and driving Salesforce’s overall success in transforming contact centers into digital customer engagement centers. Ryan has spent his career building and growing products that help companies engage with their customers — he’s been part of 5 startups and 4 industry leaders focused on that goal. Ryan has been in and around the Salesforce ecosystem since he attended his first Dreamforce in 2005, as a customer, services partner, ISV partner, and portfolio company. Ryan’s background includes Zendesk, SAP, McKinsey, and the Stanford Graduate School of Business.