Salesforce today announced that it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms — the company’s first time named in this report. Download a complimentary…
author name
Ryan Peterson
author title Senior Vice President, Agentforce Voice
My Background
Ryan Peterson is Senior Vice President of Agentforce Voice at Salesforce, where he leads the strategy, product architecture, and platform evolution for Salesforce’s autonomous voice and agentic interaction platform. With more than two decades of experience across enterprise telephony, cloud infrastructure, and AI platforms, Ryan previously helped develop and scale cloud telephony through Amazon Connect and Service Cloud Voice, and led the global go-to-market strategy for AWS Storage.
