Shannon Harrop
Lead, UX Marketing & Engagement Manager
My background
Shannon leads marketing and engagement for the Salesforce Experiences team and manages the design system adoption strategy. After beginning her career in engineering and change management consulting, she found a passion for crafting go-to-market strategies and connecting people more deeply with the value of technology.
My expertise
Turning complex technical innovation into relatable narratives that connect people more deeply with technology.
When I'm not working
Outside of work, she enjoys hitting the gym with friends, cuddling her golden retriever, and sipping wine while watching Chicago Sky basketball.
Shannon's latest articles
Blog
These terms help designers navigate the shift from interfaces to intelligent systems.
Blog
How to Design for Trust in Agentforce Voice
When creating voice AI, every sound and silence carries meaning. Using the right signals lets users know the system is working.

