Simon Walsh

Chief Operating Officer, retail annuities at New York Life

My Background

Simon Walsh is Chief Operating Officer, retail annuities at New York Life. Walsh and his team launched a new CRM platform that will support 300 banks and broker-dealers' service and operations.

Simon Walsh

March 11, 2021

How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.

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