Simon Walsh

Chief Operating Officer, retail annuities at New York Life

Simon Walsh is Chief Operating Officer, retail annuities at New York Life. Walsh and his team launched a new CRM platform that will support 300 banks and broker-dealers' service and operations.

Service

How New York Life’s Retail Annuities Team Is Rethinking Call Center Metrics

Simon Walsh

March 11, 2021

How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.

Enter a valid e-mail address

Select your Country

Select a state

Please read and agree to the Master Subscription Agreement

Yes, I would like to receive the Salesforce newsletters, checked above as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at anytime.

By registering, you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.