Susannah Plaisted

Director, Product Marketing

My Background

As Director of AI Product Marketing, I lead content and customer strategy for all things Agentforce, including the Agentblazer community.

My Expertise

Susannah has more than a decade of experience as a Technical Architect building solutions with Salesforce products, and is passionate about empowering and inspiring technologists to succeed in the agentic AI era.

When I'm Not Writing ...

I'm probably spending time with my two dogs, running, or traveling. I've set foot on all 7 continents.

Susannah Plaisted

July 7, 2025

Get guidance and best practices to help you build agents that operate with creativity and control.

Agentforce Guides offer guidance and best practices.

Susannah Plaisted

May 20, 2025

This new series of Agentforce Guides will provide deep technical details and straightforward guidance.

Salesforce characters representing Agentforce and Einstein.

Susannah Plaisted

March 26, 2025

Learn how to join the movement that’s redefining what’s possible in the age of agentic AI.

Agentforce

An architect Trailblazer standing in a black hoodie against a technical drawing background

Susannah Plaisted

June 25, 2024

Learn what a Salesforce Architect is, how these trusted advisors steward successful Salesforce implementations, and how you can start your architect journey.

Susannah Plaisted

Agentforce Guide to Achieving Reliable Agent Behavior

Introducing Agentforce Guides

Who Is an Agentblazer?

What Is a Salesforce Architect?

Susannah Plaisted

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