Tomasz Oczapowski is a Salesforce veteran currently leading the Forward Deployed Engineering team for the ANZ Commercial segment. Backed by over 18 months in agentic AI delivery, he and his team help strategic enterprise customers scale Agentforce solutions and turn AI ambition into real-world business outcomes.
By deploying Agentforce across multiple use cases, Kogan.com automated more than half its customer interactions and grew resolution rate from 6% to 67%.
