IT Leaders, Here’s How to Use AI to Delight Your Customers
Learn how to become a customer company through IT and AI implementation to create seamless customer experiences.
How To Improve Customer Focus: 6 Tips and Strategies
This is our step-by-step guide to create a more customer-focused culture in your organization.
How Do You Create a Better Customer Experience? Here’s What Our Research Shows
Brands need to build customer relationships and provide experiences that exceed expectations. If not, your connected customer will find a competitor who can.
3 Revealing Stats From Our Digital Trends Report
Digital channels are driving more revenue, customers want more transparency, and jobs are becoming more tech-driven.
Why Customer Engagement Will Never Be the Same, According To 15,600 of Them
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)
The New Rules of Customer Engagement: Key Trends From Global Research
What does customer engagement really mean for modern businesses? A new global study from Salesforce Research reveals some surprising answers.
New Research Uncovers Big Shifts in Customer Expectations and Trust
Here's the second edition of "State of the Connected Customer"—digital customer research from Salesforce. This survey of over 6,700 consumers and business buyers globally uncovers the modern customer mindset. The report delves into the nuances of a tricky consumer landscape in areas like customer experience, B2B expectations, technology, and trust.
