Gautam Vasudev

Gautam Vasudev is Director of Product Management for Service Cloud at Salesforce. He’s been with the company for over 8 years, both in the R&D and Product Management positions, with a constant focus on and passion for customer service.

The Service Cloud Console – Building a Custom Interaction Log

Feb 07, 2012 By Gautam Vasudev

The Service Cloud Console – Building a Custom Interaction Log

The Interaction Log (IL) was designed to take quick notes on a customer interaction. It's a virtual "post-it" for the Console workspace that can serve as a scratch pad or to create reminders for the agents. Agents may not always use it, and when they do, it should serve to capture... Read More

Service Cloud Console: Working With Lists

Jan 16, 2012 By Gautam Vasudev

Service Cloud Console: Working With Lists

The Service Cloud Console continues to evolve as a UI framework for the Service Cloud product line at salesforce.com. Winter '12 saw the introduction of "Pinned List Views" (PLVs). One of the best use cases for this feature is a telesales environment where agents are working through... Read More

Featured, Service Cloud

Free COVID-19 data visualization tools from Tableau

Free COVID-19 data visualization tools from Tableau

Resources

Track the Spread of COVID-19 With Tableau's Free Data Visualization Tools

Small Businesses Are There for Us

Small Businesses Are There for Us – Now They Need Us More Than Ever
By Enrique Ortegon

Soledad O’Brien: Give People a Chance to Lead in a Crisis

Soledad O’Brien: Give People a Chance to Lead in a Crisis
By Stephanie Buscemi

5 Ways to Honor and Advance Equal Pay

5 Ways to Honor and Advance Equal Pay
By Molly Q. Ford

Our Latest Efforts to Help Those Affected

What Salesforce is doing to help the COVID-19 pandemic

What Salesforce is doing to help the COVID-19 pandemic

Salesforce News

Our Latest Efforts to Help Those Affected by COVID-19

Most Popular Stories

5 Things We’re Doing Now to Help Our Employees Navigate Work

5 things to help employees

5 things to help employees

5 Things We’re Doing Now to Help Our Employees Navigate Work

How to Communicate With Customers During Times of Crisis

How to Communicate With Customers During Times of Crisis

Building a COVID-19 Resource Page: Tracking the Virus Through Actionable Data

Building a COVID-19 Resource Page: Tracking the Virus Through Actionable Data

learn with trailhead

learn with trailhead

Learn With Trailhead

Create Peace in Turbulent Times