Itai Barak has worked on solutions in the Field Service Management domain since 2015 and has vast experience in solving Scheduling, Optimization and Customer Engagement challenges. Apart from Field Service, Itai has a passion for sustainability and green products. He lives in Israel with his wife and three kids.
Jan 25, 2020 By Itai Barak
Can businesses measure customer satisfaction or experience without metrics like Net Promoter Score (NPS)? The answer is frequently debated in the service industry. For those with field service operations, mobile workers often provide the most, or only, direct interaction with your customers. The... Read More