Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.
SMBs are investing in enhanced training for their support agents in response to growing customer expectations.
These eight new features will help your team get more personal with customers and ignite more informed, actionable insights.
Hear why a panel of experts thinks digital transformation safety is paramount for the future of work.
Going direct-to-consumer (D2C) comes with a lot of questions as you shift focus away from a strictly B2B model. Read on for tips and get a more in-depth look at what goes into establishing a D2C ecommerce site.
See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests.
Salesforce industry experts share how to get ready for the future of retail in the next twelve months.
We are proud to announce the 2020 winners of our Salesforce AI Research Grant. Each of our winners will receive a $50K grant to advance their work and help us shape the future of AI.
Building apps using drop-and-drag functionality has saved businesses time in training and development as they prioritize serving customers in a challenging year.
See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy.
