Analytics

CRM Analytics Blog

The Agentic Enterprise Starts With What You Already Have

How open analytics interoperability empowers businesses to unlock AI-driven insights without starting from scratch.

Screenshot showing side-by-side interfaces of Salesforce CRM Analytics and an enlarged agent chat window powered by Concierge in Tableau Next, both displaying data visualizations related to analyzing promotion tactics.

Agent Astro stands next to an image of a semantic data model in Data Cloud and Tableau Next, with some AI sparkle dust.

Salesforce is making a first-of-its-kind commitment with an alliance of industry leaders to build towards an open, interoperable future required to accelerate agentic AI.

Illustration of three workers at a table discussing the data visualizations on the wall, all on a dark purple background.

Learn how Tableau Semantics enriches unified data with business knowledge, helps agents to provide more accurate responses, and accelerates time to insights.

Illustration of a woman looking at a laptop with different data visualizations such as pie charts, scatter plots and bar charts.

Ready to help your teams act on data-driven insights? Redesign where analytics show up in their workflow.

Illustration: Two women and one man review customer service analytics on a life-size mobile phone

Turn customer interactions into insights that help your business improve with service intelligence.

Illustration of artificial intelligence and data analysis featuring a friendly AI robot, people interacting with digital tools, a laptop with code and search icons, and symbols representing cloud storage, magnifying glass for search, and connected workflows.

The future of data is smarter, faster, and more intuitive than ever.

Omnichannel analytics dashboard in Service Insights from Tableau Next showing average handle time, wait times, top queues, and service rep performance metrics across communication channels with Tableau and Service Cloud logos.

Karthik Balasubramanian

Discover how Service Insights elevates interactions and accelerates resolutions with purpose-built, AI-powered insights in your flow of work.

From your first customer conversation to your next big win, Salesforce's #1 agentic CRM helps you build stronger relationships, work smarter with AI agents, and transform your business into an agentic enterprise.

The Open Semantic Interchange entered the Apache Incubator as Apache Ossie (Incubating), backed by a growing coalition of 50+ data and AI leaders.

A closeup of Google Analytics dashboard showing active users.

Google Analytics doesn't have to be overwhelming — here's how business owners can get started.

Your brand needs to be present for the customer at the moment of relevance, not before, not after. Here's how to do that.

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