As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
Accenture's Julie Sweet chats with Marc Benioff about how she guides Accenture with agility and helps their clients turn the challenges of the COVID-19 crisis into meaningful change.
Before the COVID-19 crisis, employees always worked from the office. But when the shelter-in-place orders arrived, SWBC moved to a virtual business model. See how.
The video revolution, Brené Brown's leadership advice, and how Starbucks manages reopening stores around the world. Here's a weekly roundup of our most recent stories.
Key leaders and experts from the fields of business, technology, and public health share their thoughts on preparing for re-opening while ensuring the safety of employees and the community.
The health crisis will have an enduring impact on the pharmaceutical industry. Here are some of the changes the industry has made to adapt, and the trends moving forward.
Innovation expert Geoffrey Moore reveals three paths to innovation, depending on your company’s situation.
Salesforce CEO Marc Benioff speaks with Starbucks CEO Kevin Johnson about the company’s approach throughout the pandemic along with how they are reopening.
Naomi Simson on staying positive through change, preparing for reopening, and reimagining business and societal relationships on the other side of the pandemic.
Avoid the Secondary Effects of the Crisis, Focus on People
