Conversational Commerce Gives Consumers Easy, Connected Experiences
Conversational commerce is a new way to provide excellent customer service and commerce experiences on digital channels.
Q1 Shopping Index: As Retailers Open Doors, Is Contactless Commerce Here to Stay?
Brands and retailers offering buy online pick up in-store (BOPIS) achieved some of the greatest revenue gains amidst the COVID-19 pandemic. See the data.
Trailblazer Email Marketing Tips to Help You Think Outside the [In]Box
We asked 10 Trailblazers to provide tips on designing an email strategy to optimize the messages being sent to inboxes around the world.
Q1 Shopping Index: 3 New Benchmarks for Brands and Retailers to Succeed in This New Normal
All aspects of the global economy are upended, so it is necessary to benchmark metrics against your industry peers today, in real-time if possible.
Marc Benioff With Lars Ulrich: How to Connect With Your Fans From Home
Marc Benioff spoke with Lars Ulrich as part of our Leading Through Change event series about how he’s helping others via Metallica’s All Within My Hands Foundation.
How Pack Health Scales Fast to Help High-Risk Populations
Pack Health uses Health Cloud to increase their network and the number of individuals we support to reduce the strain on the healthcare system. Here's how they do it.
The Top Five Most Searched Terms in Five U.S. Cities
Plus More Insights From the Q1 Shopping Index
Twitter Shares How Brands Succeed With Social Media in a Crisis
When the world is in turmoil, striking the right tone is key – you don't want to sound stuffy or uncaring – but a step too far in the other direction can come off as insensitive. Here is how to connect now from a Twitter expert.
Roundup: How Leading Companies Are Serving Their Customers, Employees, and Communities During COVID-19
Here is a round-up of Salesforce customers using their resources to help their communities, employees, and customers in times of need.
Shopping Index Revenues Grow 20% in Q1 Amidst Shelter-in-Place
Retail is being impacted dramatically around the globe — read our detailed analysis regarding digital commerce in Q1 2020.