Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.

Streamlining and upgrading technology can be done in record time.

A decentralized grid and urgent climate goals create a perfect storm for utilities. Data is the calm eye of the storm.

Rising customer expectations will inspire new utility customer experiences. Here’s what’s next.

As utilities embark on digital transformation, they must focus on improving field service to level up both employee and customer experience.

By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.

Clean energy, smart tech, and greater choice are transforming the energy and utility industry. Here’s how providers are keeping up.

Live-streamed holograms; safer, more sustainable energy; and more secure, real-time data-based security will transform how we live, work, and communicate.

The pandemic has forced you to meet your customers’ expectations. To do so, you need to find a way to get what looks like a long and complicated digital transformation done now.